Shipping & Returns – Fast, Fresh & Fully Reliable
We built our logistics system around one core principle: your products should arrive fresh, fast, and exactly when you need them.
Whether you're a retail customer or a VAT-registered business, our shipping and returns process is designed for efficiency, transparency, and absolute quality control.
Shipping
Ultra-Fresh nicotine pouches — Shipped Directly From Our Warehouse
All nicotine pouches orders ship directly from our climate-controlled warehouse.
We receive fresh batches weekly from the manufacturers, ensuring every can you receive comes from the newest production runs.
No old stock — ever.
Factory → Our Warehouse → Your Door.
Fresh Candy — From Factory to You
All confectionery products are delivered straight from the factory to us, and from us directly to you.
This guarantees optimal freshness without unnecessary handling or delays.
Speedy Delivery Across Europe & the UK
We offer reliable delivery options tailored to all order sizes:
-
Standard delivery across Sweden & the EU
-
Express shipping to the UK
-
Temperature-protected handling when needed
Every order is scanned, verified, and securely packed before dispatch.
B2B & Wholesale Express Shipping
For wholesale partners and large-volume shipments, we exclusively use premium express carriers:
FedEx • UPS • DHL Express
-
Door-to-door delivery
-
Fast transit times
-
Full real-time tracking
-
Mandatory signature upon delivery
-
Ideal for high-value and time-sensitive stock
Your business stays supplied — quickly and safely.
Real-Time Tracking
Every shipment includes live tracking, allowing you to monitor its journey from our warehouse to your doorstep.
Returns & Guarantee
If you're not fully satisfied with your order, unused and unopened items can be returned within our return window.
Process:
-
Contact our support
-
Receive return instructions
-
Send the package back
-
Refund issued after inspection
Fast, simple, and transparent.
6-Month Guarantee
All nicotine pouches purchased through us is covered by a 6-month freshness guarantee.
If the product reaches its expiry within this period, we offer a full return or exchange, depending on order size and volume.
This ensures your stock is always fresh, safe, and ready for sale or consumption.
B2B Returns & Claims
Business returns and claims are handled with priority. We support you with:
-
Damaged parcels
-
Missing quantities
-
Incorrect items
-
Carrier-related issues
We resolve every case as quickly as possible to keep your business running smoothly.
Secure Professional Packaging
Every order undergoes a final quality check and is packed with reinforced protective materials to ensure a safe arrival.
24/7 Customer Support — Response Within 30 Minutes
Our support team is available 24/7, with an average response time of under 30 minutes.
Whether you need help with shipping, tracking, returns, logistics, or customs — we’re here at all hours.
For urgent business matters
All B2B customers are assigned a personal sales manager.
If you need immediate assistance, rapid processing, or priority escalation, please contact your assigned salesperson directly for the fastest possible support.