top of page

Terms & Conditions

​

1. Introduction

Welcome to SPADE Logistics a company owned by VALERIA SPADE LTD. These Terms & Conditions govern your access to and use of our website, products, and services, including retail and B2B orders. By placing an order or using our site, you agree to be bound by these terms. If you do not agree, please do not use our website.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on this page.

​

2. Eligibility

  • By using our services, you confirm you are at least 18 years old or the legal age in your country to purchase nicotine products.

  • B2B customers must be legally registered companies and provide valid VAT numbers if applicable.

 

3. Account Registration

  • To place orders and receive invoices, B2B customers must register an account with accurate company details.

  • Retail customers may order without registration but creating an account allows faster checkout, order tracking, and invoicing.

  • Customers are responsible for maintaining the confidentiality of their account credentials.

​

4. Orders

  • All orders are subject to availability and acceptance by VALERIA SPADE LTD.

  • We reserve the right to refuse or cancel any order at our discretion.

  • You will receive an order confirmation via email; this does not constitute acceptance until we dispatch the products.

  • Any typographical errors, pricing errors, or inaccuracies on the website do not bind [Your Company Name] to fulfill orders at the incorrect price.

 

5. Pricing & Payment

  • All prices are in British Sterling (Pound) and exclude applicable taxes unless stated otherwise.

  • Payment methods:

    • Retail: Credit/Debit cards, installment plans via our partners.

    • B2B: Invoice for VAT-registered UK/EU companies, prepayment for new accounts.

  • We reserve the right to withhold shipment until full payment is received.

  • Any customs duties, taxes, or additional fees outside Sweden are the responsibility of the private customer.

 

6. Shipping & Delivery

  • All orders are shipped from our central warehouse. Our nicotine pouches are replenished weekly from manufacturers to ensure freshness. Candy is shipped from the factory to us, then to you.

  • Shipping options: Standard, Express (FedEx, UPS, DHL), Door-to-Door with signature required for B2B/large orders.

  • Estimated delivery times are indicative; delays may occur due to carrier issues, customs, or unforeseen events.

  • Risk of loss passes to the customer upon delivery.

 

7. Returns, Refunds & Nicotine Pouche Guarantee

  • Retail returns: Unopened products can be returned within the return window.

  • 6-Month Guarantee: Any nicotine product expiring within six months may be returned for a full refund or replacement, depending on order size and volume.

  • B2B claims: Damaged, missing, or incorrect items are handled as a priority. Customers should contact their assigned sales manager for urgent matters.

  • Refunds will be issued after inspection of returned items. Shipping costs may be deducted for non-defective returns.

 

8. White Label & Fulfillment Services

  • VALERIA SPADE LTD offers White Label and Fulfillment-by-Us/Dropshipping services for businesses.

  • Customers using these services are responsible for providing accurate branding and order information.

  • We guarantee accurate packing, dispatch, and tracking for all fulfilled orders.

 

9. Product Information & Compliance

  • All products comply with Swedish and EU regulations for tobacco, nicotine, and confectionery.

  • Product information, including ingredients, weights, and shelf-life, is provided on each product page.

  • We are not liable for misuse of products outside legal and recommended consumption guidelines.

 

10. Intellectual Property

  • All content on the website (text, images, logos, trademarks) belongs to VALERIA SPADE LTD and is protected under copyright and trademark laws.

  • You may not copy, reproduce, distribute, or use content for commercial purposes without explicit written consent.

 

11. Liability

  • VALERIA SPADE is not liable for indirect, consequential, or incidental damages.

  • Liability is limited to the value of the products purchased.

  • We ensure products meet quality standards, but cannot be held liable for delays caused by carriers, customs, or external factors.

 

12. Privacy & Data Protection

  • We collect and process personal and business data according to our Privacy & Cookies Policy.

  • By placing an order, you consent to this data collection and processing.

 

13. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by Swedish law and UK law

  • Any disputes will be subject to the jurisdiction of the Swedish courts as well as UK courts, unless otherwise agreed in writing.

 

14. Contact

For questions regarding Terms & Conditions or orders, contact us:
Email: b2b@spadelogistics.com

bottom of page